📅 Effective Date: 1st January 2024 | Last Updated: April 2025
1. Information We Collect
When you use our website or apply for our services, we may collect the following types of personal information:
- Identity Information: Full name, Aadhaar number, PAN number, and government-issued identification details required for property approval applications.
- Contact Information: Mobile number, email address, and residential or office address.
- Property Information: Survey numbers, plot details, district, encumbrance certificates, pattadar passbook details, and related land documents you upload or submit through our portal.
- Device & Usage Data: IP address, browser type, pages visited, and time spent on our website — collected automatically for analytics and security.
- Communication Data: Messages, queries, and correspondence you send us via WhatsApp, phone, or the contact form.
2. How We Use Your Information
We use the information we collect strictly to operate our services and to improve your experience. Specifically:
- To process and manage your building permission, LRS, TDR, and other approval applications.
- To assign a licensed engineer or architect to your application.
- To communicate with you about your application status, document requirements, and government queries.
- To send service updates, fee reminders, and appointment confirmations via SMS or WhatsApp.
- To comply with legal obligations under Indian law and instructions from government authorities (HMDA, GHMC, Revenue Department).
- To improve our website and service quality through anonymised analytics data.
We do not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances.
3. Sharing of Information
Your personal information may be shared in the following limited circumstances:
- Government Authorities: Your documents and application data are submitted to relevant authorities (HMDA, GHMC, Revenue Department, DTCP, etc.) as required to process your approval. This is essential to the service.
- Assigned Professionals: Licensed engineers and architects assigned to your case will have access to your application details and property documents to perform their work.
- Service Providers: We may share limited data with trusted technology providers (hosting, email, analytics) who are contractually bound to keep your data confidential.
- Legal Requirements: We may disclose information if required by law, court order, or a competent government authority.
4. Data Storage & Security
We take the security of your personal and document data seriously. Our security practices include:
- All data is transmitted over HTTPS (SSL/TLS encrypted connections).
- Document files and application records are stored on secured servers with restricted access.
- Access to your data within our organisation is limited to staff directly involved in your application.
- We retain your data for as long as necessary to complete your service engagement and as required by applicable Indian laws, typically 7 years for property-related records.
While we implement commercially reasonable security measures, no system is completely immune to breaches. We will notify you promptly if we become aware of any security incident affecting your data.
5. Cookies & Tracking
Our website may use cookies and similar tracking technologies to:
- Remember your preferences and session state.
- Understand how visitors use our site (analytics).
- Improve the performance and functionality of our website.
You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain features of the website. We do not use cookies to track you across third-party websites.
6. Your Rights
As a user and data subject, you have the following rights with respect to your personal information:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Correction: You may ask us to correct any inaccurate or incomplete information.
- Right to Deletion: You may request deletion of your data, subject to legal retention requirements related to your property applications.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time, though this may affect our ability to continue providing services.
To exercise any of these rights, please contact us using the details in Section 10 below.
7. Third-Party Links
Our website may contain links to government portals (HMDA, GHMC, Dharani, DTCP) and external resources. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our services are intended for adults (18 years and above) who are property owners or their authorised representatives. We do not knowingly collect personal information from persons under the age of 18. If you believe a minor has submitted information through our website, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are published constitutes your acceptance of the updated policy.